Provide support for web-based Collaborative Services (SharePoint, Samepage, G Suite, ClickUp, Zoho Workspace or similar).
+ Ensure the appropriate web-based collaborative tool is available, current and operational to support customer requirements.
+ Coordinate with local and geographically separated units (GSUs) as required to make available access to all tools and services in the collaborative environment(s).
+ Provide all required application design and development for new organizational initiatives including training to personnel.
+ Coordinate with higher headquarters to implement upgrades and migration actions for existing data as required.
+ Ensure standardized branding for all organization sites at all levels.
+ Research and evaluate new web-based collaborative tools and provide recommendations to customers for use based on mission requirements.
+ Responsible for creating or deleting permissions for user accounts as directed and coordinate with unit collaborative tools POCs to identify any special permissions or security group needs.
+ Provide both group and individual training to end users and program managers as directed.
+ Provide most effective method of providing training to end-users and program managers in the field upon request.
+ Responsible for creating training content to be reviewed by the customer prior to dissemination using VTC capability provided by customer to conduct training.
+ Provide a Status Report to customer on request that addresses work progress during the reporting month and shall address issues of concerns in this report.
+ Associate degree in Information Technology, Engineering, or related field.
+ 4+ years of experience in supporting, administering, managing content management platform such as Sharepoint
+ 2+ years of experience in supporting Cybersecurity IT projects
+ Excellent written, communication and presentation skills.
+ 2+ years of experience in providing technical training
+ 3+ years of experience in design, development and implementation of custom collaboration websites (Sharepoint preferred)
Clearance: Active Top Secret